Parts Replacement

Hassle-Free Parts Replacement is one of the core values of the Customer Experience Team at Borrowed Spaces!

We at Borrowed Spaces do our absolute best to ensure that you receive your product in great condition. Due to the number of parts, size and weight of our products, on some occasions damage may occur during shipping or transportation. Some cosmetic imperfections such as peeling, warping, seasonal checking or cracking are normal characteristics of all outdoor wooden products, however, if you have a part you are concerned about, certainly send us a picture and we will have our Quality Team assess it for replacement.

If you have missing or damaged parts-our sincere apologies and we will certainly do our best to get your parts to you as quickly as possible. To help us do this, please fill out the form below. In some cases where we need more information to make sure you get exactly what is needed, you may be contacted by one of our Customer Experience Team members for further details. You may also be asked for your Proof of Purchase if we do not have your warranty already registered with us.

Parts Order Form

IMPORTANT: We kindly request you do a complete inventory of all parts and hardware to ensure that we get you everything you need. As well, make sure you complete your inventory before you book an installer to ensure they have everything necessary on the day they arrive.

Use the parts identification image in the grey bar above to determine the correct information you will need to submit for your replacement part. If you require more than 4 parts for replacement, submit multiple forms. If you have any questions, please do not hesitate to contact our Customer Experience team.

Once this information is received your parts replacement request will be processed for you. We send your parts via UPS which typically takes 3- 5 business days for you to receive. You will receive an email from Borrowed Spaces and UPS with your tracking number and delivery details as soon as your parts have left our facility.

We can help bring the
comfort of indoor
living to the outdoors.